Marketing, personal selling, and customer acquisition


Gary Ottley-2
Gary Ottley
Last Update October 31, 2022
3 already enrolled

About This Course

In order to compete in an ever-changing market, business leaders must assess and respond to consumer needs and wants. Marketing is a means of creating value for consumers and engendering loyalty and enthusiasm for your product or service.

If you are starting or running a business, identifying and targeting your consumers is the single most important decision you can make. Business leaders often wrongly believe that every customer is a good customer. This is not always the case; knowing which customers to let go of is just as important as finding customers. In this marketing course, you will learn how to assess the value you provide to the consumer as well as the value the customer offers your business.

The course will also provide you with a toolkit you can apply to real-world situations. Topics include:

  • the marketing mix
  • segmentation
  • targeting and positioning
  • marketing strategy
  • consumer behavior

Marketing is often an afterthought for entrepreneurs as they focus on getting their venture off the ground. You will learn how marketing is a vital part of launching a successful business and keeping one running, and how marketing concepts can be applied to entrepreneurial situations. By the end of the course, you will be thinking about marketing strategically in order to grow your business, rather than as a tactical cost.

This course is part of the Business Principles and Entrepreneurial Thought XSeries.

Learning Objectives

How segmentation, targeting, and positioning methods can be used to acquire customers;
How to use the marketing mix; product, price, promotion, and place;
Consumer behavior and how you can leverage market data to grow your business;
How to use marketing strategies to position your company for maximum value creation.

Target Audience

  • Entrepreneurs looking to master the subject domain

Your Instructors

Gary Ottley

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Dr. Ottley has been a full-time faculty member at Babson since 2008. He teaches core marketing courses and multiple electives at both the undergraduate and MBA levels, in multiple formats (full-time, part-time, and blended). He has developed and delivered numerous executive education programs, both prior to joining Babson and as a member of the Marketing faculty. A Fulbright International Exchange Scholar, Gary worked in marketing consulting for 12 years before coming to Babson. He managed large marketing projects and oversaw the implementation of strategic marketing and pricing initiatives for large Fortune 500 companies and smaller entrepreneurial ventures. Gary's research interests include socially-conscious marketing, the role of marketing in addressing societal issues, and marketing education pedagogy.
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